+1 vote
20 views
Hello, our cutouts code that uses SIAService to find and download cutouts is still returning a large number of images missing. I know there was some storage maintenance going on several weeks ago. Is this still impacting the service?
asked 5 days ago by kkiker_b612 (180 points) | 20 views

1 Answer

0 votes
Hi, thanks for reaching out. We just inquired with with the Archive staff and have been told that the file consistency checks are ongoing in the background, and that it will likely take several more weeks until all files have been verified and/or restored from backups. We appreciate your patience.
answered 4 days ago by datalab (18,880 points)
Hi, small addendum / possibly faster fix for your issue: if you would be willing to send us a list of files that failed for you (for instance in a simple txt file, one file per row), the Archive team offered to prioritize checking and restoring those files. If that's acceptable to you, please email the list (as an attachment) to datalab@noirlab.edu, with an appropriate subject line.

Best regards,
Robert

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