HTTPError: HTTP Error 500: Internal Server Error when querying image cutouts in notebook

Question

I get this error when trying to download images in your example notebook. I get the same error when i run queries for my own images.

Answer 1

Hi, thank you for reaching out. Could you please say which notebook specifically? (as several notebooks perform image cutouts). I just tested the one in 01_GettingStartedWithDataLab/02_GettingStartedWithDataLab.ipynb and it appears to be working fine.

Please also, just in case, make sure you are running the latest notebooks. You can get the latest copies by opening a Terminal (from Jupyter dashboard, click New-->Terminal), and there type:

getlatest foobar

(use whatever name you like for the target directory, here it's foobar).

Then run the notebook there. Still the same problem?

Thanks,

Robert

Comments

I am running the same notebook as you and getting this error on the line:

gimage = io.fits.getdata(utils.data.download_file(url,cache=True,show_progress=False,timeout=120))

I followed your instructions and created the folder foobar with the latest notebooks. I ran the same notebook from inside that folder and got the same error on the same line.

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We had a database connection issue that is now been resolved. Please try it again and let us know if the error still exists. Thanks!

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It is working for me now. Thanks!